1. Does the terrain set come painted?
No - this time we want you to take up the challenge. If you don’t know how to start, we’ll show you how to easily prepare them for playing.
Last updated: March 17, 2020 04:28
What is the delivery price to my country?
All the necessary information can be found in “Shipping” section.
Last updated: March 17, 2020 04:28
I’ve noticed a cool wargaming gameboard in your photos. Is it possible to get one?
This is 100% custom and handmade table, so unfortunately it’s not for sale. However, soon you will find a playmat for sale in the BACKERKIT - pledge manager. The game mat is a printed copy of our original design.
Last updated: March 17, 2020 04:28
What are the game mat sizes?
The playmats will be available in three sizes: 36” x 36”, 24” x 24” and 30” x 22”, so you can pick one you need most!
Last updated: March 17, 2020 04:28
When will I get my Petrolyard? I’m running out of gas here!
Don’t worry, they’ll come much sooner than we anticipated. Once the campaign is finished, we’re starting the real work. Everything should be ready at the end of May/beginning of June.
Last updated: March 17, 2020 04:28
There’s a coronavirus/COVID-19 pandemic. Will it affect your work and shipment?
Fortunately, COVID-19 won’t affect our production. We work in a safe workshop and we do all we can to avoid unnecessary exposure and to mitigate the risks. Unfortunately, it may affect shipping - and it is something beyond our control. We do hope that the situation will come back to normal in this regard by May/June.
Last updated: March 17, 2020 04:28
Current Estimated Shipping Date: July 2020
Last Updated At: 04/01/20 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.